Returns & exchanges
Placeholder policy — have this reviewed before going live with real payments.
Wholesale orders
Because orders are placed in bulk against a minimum quantity per style, returns are handled case by case rather than as automatic single-piece returns. [Placeholder — define your actual defect/damage/shortage policy and window, e.g. "report within X days of delivery with photos."]
Damaged or incorrect items
If an order arrives damaged or doesn't match what was confirmed, contact us with your order number and photos and we'll sort out a replacement or credit.
Cancellations
[Placeholder — define whether/when a paid order can be cancelled before it ships.]
OS Enterprise · Last updated: [date]